Customer Care

The team here at Bamboo Beach Shack are always looking to make a difference, not just with the environment but also with the customer service we provide. We believe in providing exceptional service and creating long lasting relationships with our valued customers. We are always here to help so please feel free to contact us with any queries, no matter how small.



Have any questions or concerns?

We’re always ready to help!

Call us at

0422 444 126

or send us an email to:

bamboobeachshack@gmail.com


FAQ


Do you provide International delivery?

At this time, we don't offer international delivery.

What payment types do you accept?

We accept all major eftpos and debit cards. We also accept Afterpay and Paypal.




How do I track my order?

We like to keep our online shoppers posted where we can. We will send you a tracking number and the details on how to track your order.



What are your delivery options?

We use Australia post to ship all our items. Items arrive within 3-7 business days. We also do Click and Collect, pick up in store at shop 2-40 Griffith St, Coolangatta QLD 4225



Size Charts

Request a size chart by messaging the admin team. Click here



Return Policy

Bamboo Beach Shack accepts exchange for faulty items only, via Australia Post or instore. We check stock thoroughly and take photos of all products prior to them being shipped, ensuring all items are correct as ordered and not damaged.