Copy of Customer Care
The team here at Bamboo Beach Shack are always looking to make a difference, not just with the environment but also with the customer service we provide. We believe in providing exceptional service and creating long lasting relationships with our valued customers. We are always here to help so please feel free to contact us with any queries, no matter how small.
Have any questions?
We’re always ready to help!
Click the link below to email us nowClick here
Phone us on(07) 5633 5577
Come visit us2/1 Machinery Drive, Tweed Heads South,
New South Wales 2485
What are your delivery options?
We use Australia post to ship all our items.
Items arrive within 3-7 business days. We currently offer FREE Shipping Australia wide!
Do you provide International delivery?
Yes, we deliver to New Zealand and the United States. We will let you known when we go world wide!
What payment types do you accept?
We accept all major eftpos and debit cards. We also accept Afterpay and Paypal.
How do I track my order?
We like to keep our online shoppers posted where we can. We will send you a tracking number and the details on how to track your order.
Bamboo Beach Shack accepts exchange for faulty items only, via Australia Post or instore. We check stock thoroughly and take photos of all products prior to them being shipped, ensuring all items are correct as ordered and not damaged.
How are our organic Bamboo sheets made?
Bamboo fabric is created by breaking down the natural fibres within the bamboo plant and using those to create a pulp which is then spun into yarn and fabric. Our organic bamboo is grown and manufactured without the use of any harmful chemicals.
How durable is our 100% organic Bamboo Fabric?
Very, for a beautifully soft fabric these sheets are remarkably durable.
Will my Bamboo sheets fit a deep mattress?
Yes. It is very rare that a mattress is too big for our sheets. Our sheets are really generous (43cm depth) and perfect for deep mattresses or mattresses with toppers.
What is the thread count of our Bamboo sheets?
The thread count of our bamboo sheets is 400 (equivalent to a 1,200 thread count in cotton). Keep in mind the most important factor to consider when choosing bamboo sheets is the quality and weave of the fabric.
What temperature should I wash my bamboo sheets?
Like most materials our bamboo sheets are best washed under 30 degrees. Use cold water to ensure your sheets last you a very long time.
How do I remove stains?
Understandably, sometimes there will be situations where stubborn stains are unavoidable on your bamboo sheets. We advocate for a stain remover that does not contain bleach or non-chlorine-based.
How do I dry my sheets?
We all know it’s easier to throw our sheets in the dryer as they can be difficult to dry in the colder months. Thankfully, our bamboo sheets can go in the dryer on a delicate setting under 30 degrees!
Does Bamboo fabric pill?
Just like any natural fabrics, on a very rare occasion, it is plausible that pilling may occur after initial use of the bamboo fabric. This is completely normal for natural fibres, especially in response to friction and isn't classed as a fault or defect. As our care instructions will inform you, this issue is usually removed during 4-5 washing cycles.
What’s the best way to treat my Bamboo sheets?
It is best to select the delicate setting on your machine and please remember to set the temperature to cold. Furthermore, bamboo sheets are best washed by themselves. Keep in mind that everyday detergents can often leave behind tough stains on your sheets, or various discolouring can occur. Therefore, this means that the laundry detergent you have purchased is damaging the fabric and that is definitely something we do not want! The most commonly bought detergents often contain harmful chemicals. We recommend using a delicate cycle with an eco-friendly washing powder/liquid.